FAQs

  • Why trust Passport Colombia?

    Your safety is our priority. We are travel designers dedicated to curate every detail of your trip to Colombia so you can explore confidently and at your own pace.

  • What travel services do you offer?

    We manage every detail of your journey in Colombia, including lodging, private transportation, curated excursions and experiences, rental cars and boats, on-the-ground travel concierge, except flights.

  • Is there a service fee to get a quote?

    No. We offer complimentary travel planning sessions. A deposit is required only to confirm your booking.

  • When is the best time to visit Colombia?

    Colombia is a year-round destination. Cartagena is sunny and warm, while Medellín and the Coffee Region offer mild, spring-like weather.

  • What kind of travel do you plan?

    We curate all type of leisure and lifestyle travel for solo travelers, couples and groups. It includes destination events like wedding, birthdays, corporate incentives and wellness retreats, and any curated travel you need assistance with.

  • Is Colombia safe to travel?

    Yes. We follow official travel guidelines provided by the Colombian government, and provide exclusive travel concierge guidance to ensure a safe travel experience.

  • How do I contact Passport Colombia?

    You can contact us via passportcolombia.com/getaquote or directly through travel@passportcolombia.com. One of our travel designers will reply within 5–7 business days.

  • What is your cancellation policy?

    Up to 100% refund if canceled at least 30 business days before travel.

  • Do I need a visa to travel to Colombia?

    Most travelers from the U.S., Canada, and Europe do not need a visa for short stays. Entry requirements can vary, so we confirm the latest details during your planning process